Application engineering and support

The LayTec Application and Support Team takes care of initial installations, warranty issues and follow-up services. For customers using our Premium Care Service Package, we also offer training sessions, preventive maintenance visits and calibration services to ensure the maximum performance of our metrology products.

To learn which services we offer, please find here our Service Portfolio

 

COVID-19 Update

Full support – Full service – Full consulting

  • Via smartphone Apps, e.g. vuforia Chalk, … “You show us the issue and we guide you through the actions. “
  • Remote login access to the system PC, for remote troubleshooting, software updates/upgrades, and hands-on engineer/operator training via GoToAssist
  • Video-conference platform for online interactive support/training consultations via and GoTo Meeting or other conference platforms like Skype or Microsoft Teams
  • submit an online support request
  • send us an email: support@laytec.de or a fax: +49 (0)30 89 00 55-180
  • contact us directly by phone: +49 (0)30 89 00 55-146. Our customer service in Germany is available on weekdays from 9:00 to 17:00 (CET)
  • or contact our local service partner in your region.

 

You choose the support channel according to your security rules and we tailor best package for you.

We are also offering extended remote support for:

  • Installations
  • Preventive maintenance (incl. AbsoluT calibration tool rental)
  • Hardware repair actions
  • Software upgrades

 

Please feel free to contact us, to schedule your next remote consultation, or for any additional information.

 

 

 

 

 
 

Support news

  • As a response to recent travel and distancing restrictions, LayTec now offers an extended range of remote support possibilities for its customers, as we strive to safely provide engineering services. LayTec is also mindful of the varying IT security requirements of each of our customers. In order to comply with the various security regulations of each individual customer, we’re also open to broadening the range of platforms via which we deliver our services.
  • Due to the licence policy of Microsoft Corporation, LayTec is forced to stop all shipments of systems and components requiring Windows XP. As a consequence, all EpiNet 1 (as-is) and EpiSense (as-is) sales are stopped by 30.09.2016. Metrology systems ordered after that date will be delivered with EpiNet 2 software or subsequent releases. These product discontinuations have no influence on your current amount of service or support. We apologize for any inconvenience this might cause. Should you have any questions, please contact LayTec directly via support@laytec.de or call your local LayTec representative.
  • As of 01.01.2014 our supplier discontinued the halogen lamp integrated in our halogen-based light sources (LSH). The LS-LED light sources are our current standard and we suggest to update your system to this configuration. The discontinued parts and suggested replacement parts are listed here  (please log in).