Application engineering and support
The LayTec Application and Support Team takes care of initial installations, warranty issues and follow-up services. For customers using our Premium Care Service Package, we also offer training sessions, preventive maintenance visits and calibration services to ensure the maximum performance of our metrology products.
To learn which services we offer, please find here our Service Portfolio
Full support – Full service – Full consulting
- Via smartphone Apps, e.g. vuforia Chalk, … “You show us the issue and we guide you through the actions. “
- Remote login access to the system PC, for remote troubleshooting, software updates/upgrades, and hands-on engineer/operator training via GoToAssist
- Video-conference platform for online interactive support/training consultations via and GoTo Meeting or other conference platforms like Skype or Microsoft Teams
- submit an online support request
- send us an email: firstname.lastname@example.org or a fax: +49 (0)30 89 00 55-180
- contact us directly by phone: +49 (0)30 89 00 55-146. Our customer service in Germany is available on weekdays from 9:00 to 17:00 (CET)
- or contactour local service partner in your region.
You choose the support channel according to your security rules and we tailor best package for you.
We are also offering extended remote support for:
- Preventive maintenance (incl. AbsoluT calibration tool rental)
- Hardware repair actions
- Software upgrades
Please feel free to contact us, to schedule your next remote consultation, or for any additional information.