Application engineering and support

The LayTec Application and Support Team takes care of initial installations, warranty issues and follow-up services. For customers using our Premium Care Service Package, we also offer training sessions, preventive maintenance visits and calibration services to ensure the maximum performance of our metrology products.

To learn which services we offer, please find here our Service Portfolio

For immediate support, our customers can
… submit an online support request
… send us an email: support@laytec.de or a fax: +49 (0)30 89 00 55-180
… contact us directly by phone: +49 (0)30 89 00 55-146. Our customer service in Germany is available on weekdays from 9:00 to 17:00 (CET)
... or contact our local service partner in your region.

 
 

Support news

  • Due to the licence policy of Microsoft Corporation, LayTec is forced to stop all shipments of systems and components requiring Windows XP. As a consequence, all EpiNet 1 (as-is) and EpiSense (as-is) sales are stopped by 30.09.2016. Metrology systems ordered after that date will be delivered with EpiNet 2 software or subsequent releases. These product discontinuations have no influence on your current amount of service or support. We apologize for any inconvenience this might cause. Should you have any questions, please contact LayTec directly via support@laytec.de or call your local LayTec representative.
  • As of 01.01.2014 our supplier discontinued the halogen lamp integrated in our halogen-based light sources (LSH). The LS-LED light sources are our current standard and we suggest to update your system to this configuration. The discontinued parts and suggested replacement parts are listed here.
  • New service contract packages are available! Please contact us or our regional sales partners and take advantage of a service contract